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Quality Awards
Our parent company UCAS has acheived several awards for quality which we share in as a wholly owned trading company.
Customer Service Excellence - Customer Service Excellence, a new Government standard launched in March 2008, aims to bring professional, high-level customer service concepts into common currency with front-line services.
ISO/IEC 27001:2005 - ISO 27001 is an information security standard which recognises the importance of data and information to the continued success of the organisation.
ISO 9001:2000 - The ISO 9000 family of international quality management standards and guidelines provides a basis for establishing quality management systems.
National Customer Service Awards 2007 - The National Customer Service Awards celebrate the effect and impact of excellent customer service on the consumer and businesses. UCAS has received a Highly Commended award in the Customer Service Team of the Year Public Services and Education category.
National Training Awards - The National Training Awards are universally recognised as being the premiere training award in the UK given to organisations and individuals who have achieved lasting excellence and success through training. They are aimed at those who have decided to improve their chances of success through learning new skills.
Customer Contact Association Standard - The CCA Standard is an operating guide designed to assist organisations in delivering increased levels of efficiency and customer service. Contact centres are independently assessed by approved Accreditation Bodies and recommendations for accreditation are approved by CCA Standards Council.
ISO 14001 - ISO 14001 is an internationally recognised standard that sets out an effective environmental management system for an organisation. The standard is designed to address the delicate balance between maintaining profitability and reducing environmental impact.